Terms and Conditions

Irradix is a product of Five Rivers Limited Liability Company ("Five Rivers", "we", "us"), a limited liability company registered in the Kingdom of Saudi Arabia. Contact: Subscriptions@fiversco.com | +966 11 484 0728

Last updated and effective: 6 July 2026.

1. Agreement

By creating an account or using the Irradix platform (the "Service"), you agree to these Terms and Conditions on behalf of yourself and, where applicable, the organization you represent. If you do not agree, do not use the Service.

2. The Service

Irradix is a cloud software platform for photovoltaic (PV) system design, energy simulation, financial analysis, proposals, and related workflows, provided on a subscription basis.

3. Accounts

You must provide accurate registration information and keep credentials confidential. You are responsible for all activity under your account. Accounts may only be used by the number of seats permitted by your subscription plan.

4. Subscriptions, Fees, and Payment

4.1 Fees are stated at checkout in Saudi Riyals (SAR) unless otherwise indicated, and are exclusive of VAT, which is added where applicable under Saudi VAT law. 4.2 Payments are processed by our licensed payment provider (Moyasar). We do not store full card details on our systems. 4.3 Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date.

5. Cancellation and Refunds

5.1 You may cancel your subscription at any time from the billing settings; cancellation takes effect at the end of the current paid billing period, and you retain access until then. 5.2 Except where required by applicable Saudi law, fees already paid are non-refundable, including for partially used billing periods. 5.3 If we materially fail to provide the Service and cannot remedy the failure within a reasonable period after notice, you may request a pro-rata refund of prepaid, unused fees. 5.4 Refunds, where approved, are returned to the original payment method.

6. Acceptable Use

You must not: (a) use the Service unlawfully or in violation of Saudi laws and regulations, including the Anti-Cyber Crime Law; (b) attempt to breach, probe, or circumvent security or usage limits; (c) resell or provide the Service to third parties except as permitted by your plan; (d) upload content that is unlawful, infringing, or harmful; (e) reverse engineer the Service except to the extent permitted by mandatory law.

7. Customer Data and Content

7.1 You retain ownership of the data, designs, and documents you upload or create ("Customer Content"). You grant us a limited license to host and process Customer Content solely to provide the Service. 7.2 You are responsible for having the rights to any content you upload (including component datasheets and utility bills). 7.3 Handling of personal data is governed by our Privacy Policy.

8. Intellectual Property

The Service, including software, models, interfaces, and branding, is owned by Five Rivers or its licensors. No rights are granted except as expressly stated.

9. Engineering Outputs Disclaimer

Simulation results, energy yield figures, financial projections, and AI-assisted outputs are estimates based on models, assumptions, and data inputs. They are provided for planning and analysis and are NOT a guarantee of actual system performance, savings, or returns. You are responsible for independent professional verification before relying on outputs for construction, financing, or contractual commitments. AI-assisted features are labeled as such and their outputs require human review.

10. Availability and Support

We aim for high availability but do not guarantee uninterrupted operation. Planned maintenance and factors beyond our control may affect availability. Support terms depend on your subscription plan.

11. Limitation of Liability

To the maximum extent permitted by Saudi law: (a) neither party is liable for indirect, incidental, or consequential losses, or loss of profits, revenue, or data; (b) our total aggregate liability arising out of the Service in any 12-month period shall not exceed the fees you paid for the Service in that period. Nothing limits liability that cannot be limited under applicable law.

12. Suspension and Termination

We may suspend or terminate access for material breach of these Terms, unlawful use, or non-payment, with notice where practicable. Upon termination you may export your Customer Content for a period of thirty (30) days, after which it may be deleted per our retention practices.

13. Changes

We may update the Service and these Terms. Material changes will be notified via the Service or email at least fourteen (14) days before taking effect; continued use after the effective date constitutes acceptance.

14. Governing Law and Disputes

These Terms are governed by the laws and regulations of the Kingdom of Saudi Arabia. Disputes shall be subject to the exclusive jurisdiction of the competent courts and judicial committees of the Kingdom of Saudi Arabia, in the city of Riyadh.

15. Contact

Five Rivers Limited Liability Company Email: Subscriptions@fiversco.com | Phone: +966 11 484 0728